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What will change for app users from 16 January 2024

On 16.01.2024 there will be a system change to make licence plate recognition even more precise and simple.

This will affect you as an app user. There is a need for action so that you can continue to park conveniently with licence plate recognition in the future. 

From 16 January 2024, you will be notified in your Q-Park app to delete your number plate and add a new one. To improve automatic number plate recognition, a separate field has been added for the region code, your registration office.

You can find out what this means for you here.

How it works

 

Please only carry out these steps if you do not have an active parking process in the app. 

Step 1: Log in to the Q-Park app and open the "Profile" tab.

Step 2: Open the "Licence plates" category. Click on one of your stored licence plates and delete it by clicking on the red recycle bin in the top right-hand corner and then confirming this. Please do this for all your licence plates.

Step 3: Add your licence plates according to the new licence plate format by clicking on "Add new licence plate". First select the country in which your vehicle is registered. Enter the registration office in the first empty field (example: D for Düsseldorf, B for Berlin, JÜL for Jülich). Enter the remaining digits of your licence plate number in the second blank field. Please do not use hyphens or similar.

 

Please make sure you enter your licence plate number correctly.

Example 1: You come from Aachen and your licence plate number is ACXX1111. Please enter it as follows: City/county: AC Licence plate number: XX1111

Example 2: You come from Kaiserslautern and your licence plate number is KLXX1234. Please enter it as follows: City/county: KL Licence plate number: XX1234

Step 4: Open the "Products" tab, open your long-term parking product and/or Q-Park Pay and select the newly added licence plate here.


Have you booked a parking space via our website in the near future? Nothing changes for you. You can drive in and out with licence plate recognition as usual. Only for new bookings will the licence plate number be entered in the new format during the booking process.
We thank you for your understanding and cooperation.
We will do everything we can to make this transition as smooth as possible for you. If you have any further questions or concerns, please do not hesitate to contact us.

Note

It is not absolutely necessary to replace your licence plate on 16/01/2024. You can continue to drive in and out with your old number plate until the next system changeover (we will inform you about this). However, we recommend that you change your number plates on 16 January 2024, or alternatively in your Q-Park app as soon as possible, so that you can continue to park conveniently with number plate recognition in the future.

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